WestJet Jobs | Central Support Agent


If You are Looking for Jobs in Calgary, Check out this Central Support Agent Job vacancy in Calgary. When you work for Swoop, you’re a part of an entrepreneurial startup where nimble, bold, collaborative, and digitally focused are just a few of the words we use to summarize how we roll. Swoop is a wholly-owned subsidiary of the WestJet Group (TSX: WJA) but makes no mistake, we march to the beat of our drum.

Requirements For This Role

  • An eagerness to learn and help others grow
  • Strong decision making and analytical skills with proven experience managing conflict with internal and external customers
  • Ability to work in a fast-paced ever-changing environment
  • Strong attention to detail and exceptional verbal and written communication skills
  • Ability to work with minimal supervision
  • Intermediate skill level with Microsoft Office applications
  • Experience with Sabre Movement Control is an asset
  • Previous experience in a contact center or support desk environment is an asset
  • Previous experience with an airline is an asset
  • Demonstrated ability to provide exceptional Traveller experience
  • Demonstrated ability to be effective when working independently and in a team environment
  • Intermediate Navitaire New Skies experience an asset
  • The ability to work shift work, including overnights, to support a 24/7 operation is essential