WestJet Airlines jobs in Vancouver | Guest Service Manager

WestJet

If You are Looking for Jobs in Vancouver, Check out this Guest Service Manager Job vacancy in Vancouver. Reporting to the Sr. Manager, Guest Experience, the Guest Service Manager will be responsible for leading the CSA, CSA-baggage, and Guest Service Lead teams, ensuring they are supported in meeting safety objectives, operational goals, delivering on guest experience KPIs, cost control, supporting

Requirements For This Role

  • 2-3 years of leadership experience with a demonstrated ability to mentor and motivate team members using outstanding people skills;
  • Excellent written and verbal communication skills;
  • Monitor and maintain recruiting needs for the base; Liaise with internal Talent Partners to recruit CSAs, Guest Service Lead Baggage, Guest Service Leads, and Priority Service, Agents
  • Proficient in PC based applications, Microsoft PowerPoint, Word, Excel, and Outlook;
  • Experienced in the development and implementation of operational processes and the establishment of best practices;
  • A minimum of 1-3 years of airline operational leadership experience in a guest-focused environment is preferred;
  • Ability to work a rotating schedule 24/7/365 and travel for business meetings and training;
  • Demonstrated experience in maintaining effective employee relations and in the management of leadership and front-line performance and development;
  • General knowledge of best human resource practices (i.e. wellness and performance management);
  • Proven track record in the development of operational and performance targets;
  • Strong knowledge and understanding of SabreSonic Reservation system and processes.