Virgin Atlantic Careers | Clubhouse Concierge | Heathrow

Website Virgin Atlantic

If You are Looking for Jobs in Heathrow, Check out this Clubhouse Concierge Job vacancy in Heathrow. This amazing (and important) role, based at our Heathrow Clubhouse, is highly varied and centered around giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic. You will assess the eligibility of Clubhouse guests, record guest access and explain the facilities within the Clubhouse.

Assisting guests with any inquiries they may have ranging from passport and travel document checks, seat change, mileage queries, and processing upgrades, and to communicate with the airport operator to ensure that the customer service levels are maximized and disruption is kept to a minimum.

Your Duties And Responsibilities as a Clubhouse Concierge

  • Keeping up to date with flight movements and gate numbers to ensure that all customers are given accurate information
  • To be familiar with destinations served from Heathrow and be able to provide basic Concierge duties to customers, for example, advice/tips on the destinations
  • Having a comprehensive knowledge of the current Clubhouse/Revivals Access Policy
  • Ensuring customers are aware of all the facilities within the Clubhouse/Revivals
  • To ensure that customers are promptly communicated with when flights are ready to board
  • Follow the opening and closing checklists to ensure all duties are completed
  • Warmly welcoming eligible customers into the Clubhouse/Revivals

Who Can Apply For This Position 

  • Experience in a similar customer-facing role
  • Ability to maintain composure in challenging situations
  • Good IT skills
  • Genuine enthusiasm for providing a high standard of customer service at all times
  • Excellent communication skills, with excellent spoken and written English
Job Details  
Company Name : Virgin Atlantic
Location : Heathrow
Job Type : Full-Time