Website United Airlines

If You are Looking for Jobs in Chicago, Check out this Social Care Representative Job Vacancy in Chicago. Acts as a trusted travel advisor/communicator to demonstrate United’s shared purpose & values and is the brand voice for our social media team. This role is responsible for the delivery of customer engagement for social media care.

Your Duties And Responsibilities as a Social Care Representative

Field questions and resolve concerns covering all stages of the travel journey
Identify trends, influencers, and potential crisis/adverse events and escalate when appropriate
Research company, customer, and flight information using various tools and resources
Draft conversational and empathetic responses to customers
Develop a positive connection and foster trust with our customers and audiences
Work collaboratively with business partners across the organization including Contact Center, Network Operations

Who Can Apply For This Position

2+ years of communications-related experience
Strong ownership mindset and resolve to follow-through
Ability to resolve customer service-related issues
Keen ability to work independently and in a team setting
Advanced copywriting and conversational communications skills
Excellent interpersonal and problem-solving skills
High standard for quality and attention to detail

Job Details  
Company Name : United Airlines 
Location : Chicago, IL, USA
Job Type : Full-Time