
Website United Airlines
If You are Looking for Jobs in Chicago, Check out this Social Care Representative Job Vacancy in Chicago. Acts as a trusted travel advisor/communicator to demonstrate United’s shared purpose & values and is the brand voice for our social media team. This role is responsible for the delivery of customer engagement for social media care.
Your Duties And Responsibilities as a Social Care Representative
- Field questions and resolve concerns covering all stages of the travel journey
- Identify trends, influencers, and potential crisis/adverse events and escalate when appropriate
- Research company, customer, and flight information using various tools and resources
- Draft conversational and empathetic responses to customers
- Develop a positive connection and foster trust with our customers and audiences
- Work collaboratively with business partners across the organization including Contact Center, Network Operations
Who Can Apply For This Position
- 2+ years of communications-related experience
- Strong ownership mindset and resolve to follow-through
- Ability to resolve customer service-related issues
- Keen ability to work independently and in a team setting
- Advanced copywriting and conversational communications skills
- Excellent interpersonal and problem-solving skills
- High standard for quality and attention to detail
Job Details Company Name : United Airlines Location : Chicago, IL, USA Job Type : Full-Time