United Airlines Jobs in Chicago | Social Care Representative

Website United Airlines

If You are Looking for Jobs in Chicago, Check out this Social Care Representative Job Vacancy in Chicago.  Acts as a trusted travel advisor/communicator to demonstrate United’s shared purpose & values and is the brand voice for our social media team. This role is responsible for the delivery of customer engagement for social media care.

Your Duties And Responsibilities as a Social Care Representative

  • Field questions and resolve concerns covering all stages of the travel journey
  • Identify trends, influencers, and potential crisis/adverse events and escalate when appropriate
  • Research company, customer, and flight information using various tools and resources
  • Draft conversational and empathetic responses to customers
  • Develop a positive connection and foster trust with our customers and audiences
  • Work collaboratively with business partners across the organization including Contact Center, Network Operations

Who Can Apply For This Position 

  • 2+ years of communications-related experience
  • Strong ownership mindset and resolve to follow-through
  • Ability to resolve customer service-related issues
  • Keen ability to work independently and in a team setting
  • Advanced copywriting and conversational communications skills
  • Excellent interpersonal and problem-solving skills
  • High standard for quality and attention to detail
Job Details  
Company Name : United Airlines 
Location : Chicago, IL, USA
Job Type : Full-Time