Sr. Airport Services Agent – Boston

Website Qatar Airways

If You are Looking for Jobs in Boston, Check out this Sr. Airport Services Agent Job vacancy in Boston. Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner.

Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Your Duties And Responsibilities as a Sr. Airport Services Agent

  • Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
  • Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
  • Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
  • Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
  • Ensure smooth handling of Customer service at the station.

Who Can Apply For This Position 

  • Relevant Vocational, Tertiary or Trade qualification
  • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
  • 3 years relevant experience.
  • Proficiency in spoken and written English.
  • Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
Job Details  
Company Name : Qatar Airways
Location : Boston, MA, USA
Job Type : Full-Time