Senior Resolution Coordinator | Hawaiian Airlines, Honolulu

Website Hawaiian Airlines

If You are Looking for Jobs in Honolulu, Check out this Senior Resolution Coordinator Job vacancy in Honolulu. At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Your Duties And Responsibilities as a Senior Resolution Coordinator

  • Determine and document appropriate compensation for customer concerns/issues
  • Issue hardcopy and electronic Transportation Credit Orders (TCOs)
  • Mentor and coach Resolution Coordinators
  • Professional development and other duties as assigned
  • Assist in researching materials as dictated in subpoenas, small claims, insurable claims, and other private/government documents that are time sensitive

Who Can Apply For This Position 

  • Ability to complete ACAA training and become certified as a Complaints Resolution Official (CRO)
  • Experience with airline tariffs, Contracts of Carriage, ACAA, and/or FARs
  • Experience with SABRE or similar reservation systems
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Professional written and spoken etiquette and the ability to effectively handle customers and/or their representatives
  • Strong analytical and investigative skills for researching and evaluating data
  • Detail-oriented
Job Details  
Company Name : Hawaiian Airlines
Location : Honolulu, HI 96819, USA
Job Type : Full-Time