Reservation And Ticketing Coordinator Job in Colombo

Website Qatar Airways

If You are Looking for Jobs in Colombo, Check out this Reservation And Ticketing Coordinator Job vacancy in Colombo. This role is responsible to Plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination. Act as an intermediary between the staff and Management.

Your Duties And Responsibilities as a Reservation And Ticketing Coordinator

  • Handle customer requirement/request professionally ensuring minimum complaints..
  • Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
  • Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
  • Support sales team to achieve budget target thru coordination with YIELD department for seats confirmations, flight upgrading and pricing issues (if any).
  • Monitoring reservation/Ticketing department staff to maintain good customer service on Telephone and at the counter as per QR standard and policies.
  • Prepare staff roster to ensure proper distribution of manpower
  • Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.
  • Investigate complaints to define and correct weak areas.
  • Making Daily forecast for two weeks future flights.
  • Monitor and enforce QR uniform standards and guidelines for all uniformed staff.
  • Good understanding of Qatar Airways Conditions of Carriage

Who Can Apply For This Position 

  • Bachelor’s Degree
  • Minimum 3 years at a Supervisory level in the Airline industry.
  • Specialist – minimum 5 years of job-related experience required
  • IT proficiency with Word/PowerPoint/Excel/Access
  • Proven understanding of QR in-house CRS and Ticketing system (Amadeus)
  • Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course – Preferred
Job Details  
Company Name : Qatar Airways
Location : Colombo, Sri Lanka
Job Type : Full-Time