Qantas Jobs in Sydney | Head of Customer Experience

Website Qantas

If You are Looking for Jobs in Sydney, Check out this Head of Customer Experience  Job vacancy in Sydney. Qantas Loyalty is a high-performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members.

Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, and Qantas Wine.

Who Can Apply For This Position 

  • Experience in developing and executing transformational CX strategies.
  • Ability to manage multiple priorities with competing deadlines.
  • Demonstrated operations leadership experience and success in managing complex and evolving organizations.
  • Experience devising strategy in an operational /contact center environment.
  • Extensive background in leading teams and developing high-performance Cultures.
  • Proven track record in achieving KPIs and budgeted goals.
  • Ability to manage 3rd party suppliers and or operational partners against KPIs.
  • Proven ability to work and influence senior stakeholders in a matrix organization.
Job Details  
Company Name : Qantas
Location : Sydney
Job Type : Full-Time