Operations Agent – Southwest Airlines

Website Southwest Airlines

If You are Looking for Jobs in Seattle, Check out this Operations Agent Job vacancy in Seattle. An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.

Your Duties And Responsibilities as an Operations Agent

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning, and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Handles Station AMS and radio communications traffic as needed
  • Receives refers to, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
  • Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Answers station operations’ telephones
  • Advises Gate Agents when boarding will begin
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Arranges for fueling of aircraft as required
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data and verifies boarding counts
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Provides friendly service to all co-workers and customers. Performs special tasks or assignments as delegated by Supervisor or Station Management personnel

Who Can Apply For This Position 

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be GSC qualified
  • Must comply with DOT drug and alcohol testing program
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must possess good written and oral skills
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • No education requirement
  • Preferred: Two years of airline/military-related work experience in ramp/operations/provisioning functions
  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • Must possess a valid state motor vehicle operator’s license
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights.
  • Must be able to carry heavy items up and down jetway stairs
  • Must maintain the ability to wear prescribed uniforms
Job Details  
Company Name : Southwest Airlines 
Location : Seattle, WA, USA
Job Type : Full-Time