Member Services Representative – American Airlines

Website American Airlines

If You are Looking for Jobs in Boston, Check out this Member Services Representative Job Vacancy in Boston. This job is a member of the Credit Union Team within the American Airlines Credit Union. ​This position will be responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

Your Duties And Responsibilities as a Member Services Representative

  • Opens new accounts sell and processes Credit Union services for new and existing members
  • Posts deposits and processes loan payments
  • Processes various monetary transactions and maintains account information
  • Performs Notary Services as required
  • Creates and promotes positive name recognition for the Credit Union
  • Performs loan interviews, processing, and disbursement activities, as assigned by the manager
  • Works a rotating Saturday schedule depending on the job location
  • Performs other duties as assigned
  • Works with branch/department managers and leverages cross-selling opportunities
  • Researches member inquiries and provide solutions as required in a timely manner
  • Ensures the security and confidentiality of all accounts and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Who Can Apply For This Position 

  • High school diploma or GED
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • The ability to speak, read, and write Spanish is a plus
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to sit and/or stand for extended periods of time
  • Ability to work varying schedules, including evenings and weekends
  • Ability to maintain satisfactorily
  • Must have an acceptable credit history, which will be verified
  • Ability to exercise excellent member service skills
  • Ability to perform in a service-culture environment with a desire to cross-sell Credit Union products and services
  • Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
Job Details  
Company Name : American Airlines
Location : Boston, MA, USA
Job Type : Full-Time