Member Services Representative – American Airlines

Website American Airlines

This job is a member of the Credit Union Team within the American Airlines Credit Union. ​This position will be responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs. If You are Looking for Jobs in Fort Worth, Check out this Member Services Representative Job Vacancy in Fort Worth.

Your Duties And Responsibilities as a Member Services Representative

  • Opens new accounts, sells, and processes Credit Union services for new and existing members
  • Posts deposits and processes loan payments
  • Processes various monetary transactions and maintains account information
  • Performs Notary Services as required
  • Fosters a culture that promotes teamwork, service excellence, and relationship building within the covered branches and overall organization
  • Ensures the security and confidentiality of all accounts and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
  • Creates and promotes positive name recognition for the Credit Union
  • Works with branch/department managers and leverages cross-selling opportunities
  • Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
  • Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
  • Performs loan interviews, processing, and disbursement activities, as assigned by the manager
  • Works a rotating Saturday schedule depending on the job location

Who Can Apply For This Position 

  • High school diploma or GED
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must have an acceptable credit history, which will be verified
  • Ability to exercise excellent member service skills
  • Ability to sit and/or stand for extended periods of time
  • Ability to work varying schedules, including evenings and weekends
  • Ability to maintain satisfactorily
  • Ability to perform in a service-culture environment with a desire to cross-sell Credit Union products and services
  • Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
  • Ability to interact professionally with all employees and members
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
Job Details  
Company Name : American Airlines
Location : Fort Worth, TX, USA
Job Type : Full-Time