Jobs in New York | Airport Services Officer Jobs

Website Emirates

If You are Looking for Jobs in New York, Check out this Airport Services Officer Job vacancy in New York. organize and control all aspects of the overall operation including effective coordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service.

Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assuming responsibility for running of the Station during the absences of the Airport Services Manager.

Your Duties And Responsibilities as an Airport Services Officer

  • Analyze anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations, etc.
  • undertaking necessary remedial action to ensure disruptions are minimized and the customer service levels are not impacted.
  • Ensure that Handling Agent, caterers, and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
  • Control expenditure on damaged baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.

Who Can Apply For This Position 

  • Customer handling / Operations including at least 3 years in a supervisory position.
  • Knowledge of Baggage Tracing and Claims Handling.
  • Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
  • Working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
  • Knowledge of Dangerous Goods Regulations & Weight & Balance