Integrated Customer Services Job in Germany | American Airlines Careers

Website American Airlines

If You are Looking for Jobs in Germany, Check out this Integrated Customer Services Job vacancy in Germany. This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first-class airport experience to our customers.

You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day-to-day basis, you report to and take instruction from the Lead Agents in customer service and security.

Your Duties And Responsibilities as an Integrated Customer Services

  • Search and observation of all areas of the operation and passengers a well as escorting of passengers
  • Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
  • Conduct relevant administrative duties e.g. pre-flight and post-flight departure
  • Represent AA by adhering to the uniform standards and by adopting a customer-focused approach at all times
  • Promote and sell AA services and products to our customers
  • Attend and complete all compulsory training by the given deadlines
  • Adhere to and promote safe working practices at all times
  • Carry out any other reasonable duties consistent with the post

Who Can Apply For This Position 

  • ​​​​Have excellent interpersonal skills
  • Have a solution-orientated approach
  • Have the ability to resolve conflicts within time constraints and without losing control
  • Have the ability to handle stress effectively and work with minimum supervision
  • Have a strong customer focus and enjoy face-to-face contact with customers
  • Have a well-groomed appearance & adhere to the uniform standards at all times
  • Be willing and able to work in a shifting environment (including weekends, bank, and public holidays)
Job Details  
Company Name : American Airlines
Location : Germany
Job Type : Full-Time