Commercial International Bank - CIB
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Your main responsibilities in this role include the following:
- Conduct welcome calls to CIB new hires to ensure having a positive employee experience.
- Conduct exit interviews over the phone and update the Exit Analysis sheet promptly to ensure thorough analysis and recommendations are provided.
- Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.
- Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently.