Hawaiian Airlines Careers | Central Baggage Manager | Honolulu

Website Hawaiian Airlines

If You are Looking for Jobs in Honolulu, Check out this Central Baggage Manager Job vacancy in Honolulu. At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha and taking care of our people, our homes, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Your Duties And Responsibilities as a Central Baggage Manager

  • Manage all functions related to the baggage claims process and personnel management, and baggage claim statistics
  • Ensuring the delivery of all contractual SLAs and KPIs, including but not limited to services levels, overall efficiency, guest satisfaction, staffing utilization, attrition, and financial performance
  • Ensuring the consistent delivery of Hawaiian’s high customer service standards across all communication channels
  • Analysis and implementation of technology and process improvements to improve the effectiveness and quality of central claims operations
  • Own all regulatory compliance related to baggage data

Who Can Apply For This Position 

  • 3 years of management or supervisory experience
  • Proven leadership ability within a fast-paced, dynamic, regulatory, and metrics-oriented environment
  • Ability to effectively analyze operational metrics in order to inform business decisions, as well as improvement opportunities
  • Experience leading cross-functional teams
  • Experience in presenting to senior leadership
  • Proficiency in Microsoft Excel, Word, and PowerPoint
  • Excellent organizational, presentation, analytical, written, and verbal communication skills
Job Details  
Company Name : Hawaiian Airlines 
Location : Honolulu, HI 96820, USA
Job Type : Full-Time