Website Emirates

If You are Looking for Jobs in Lusaka, Check out this SUPERVISOR AIRPORT SERVICES  Job vacancy in Lusaka. Ensure that the service offered is timely, efficient, professional and of the highest level, as per the criteria set forth by the Company’s commercial, safety, and security policies, standards, and procedures.

Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines, and various authorities. Ensure that all relevant areas of operations are fully covered.

Your Duties And Responsibilities as a SUPERVISOR AIRPORT SERVICES

  • Analyze anticipated operational problems such as over-bookings, adverse weather, delays, cancellation of flights, crew flight time limitations, etc., and undertake remedial and proactive action in line with relevant procedures to minimize disruption to customers.
  • Ensure that Handling Agent, Caterer, and other service providers are fully briefed regarding Emirates.
  • requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost-effective operation and that any inconvenience to our customers is minimized.
  • Ensure that all post-flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
  • Respond to queries, complaints, and claims in an efficient and timely manner in order to restore passenger confidence.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
  • Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
  • Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
Job Details  
Company Name : Emirates
Location : Lusaka, Zambia
Job Type : Full-Time