Customer Service Specialist | HSBC Bank jobs in Cairo

HSBC

If You are Looking for Jobs in Cairo, Check out this Customer Service Specialist Job vacancy in Cairo.

Your main responsibilities in this role include the following:

  • Monitor/ Audit calls/ items within agreed guidelines and timescales to the satisfaction of the customer/department, and minimize risk to the bank
  • Encourage, coach, and mentor team members to consistently maintain a high level of customer service, and provide support to them in their performance improvement journey
  • Ensure root cause analysis is complete and procedures are reviewed/ implemented to avoid reoccurrence. Analyze problems/issues ensuring appropriate actions/recommendations are implemented.
  • Ensuring healthy VOC outcomes, by generating and tracking relevant VOC MIs, delivering themed coaching and meeting to improve C-sat scores
  • Drive rigorous and customer-centric quality campaigns and initiatives to increase quality awareness in the team.
  • Build tracking mechanism and present MI promptly
  • Proactively implement new initiatives and projects to improve process efficiency and client experience.
  • Conduct refresh training, and product enhancement/release training.