Customer Service Manager jobs in Calgary | Air Canada Careers

If You are Looking for Jobs in Calgary, Check out this Customer Service Manager Job vacancy in Calgary.

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Relations Representatives to achieve their personal potential in the delivery of superior service in handling customer complaints.

Requirements For This Role

• A strong understanding of airline tariffs and reservations is an asset
• Excellent written communication skills
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility
• Ability to respond quickly to situations and seize opportunities
• Possess an energetic and tenacious achievement orientation
• Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
• Strong customer focus, dealing with employees and customers with professionalism and care
• Genuine desire to contribute to the betterment of Air Canada
• Previous experience in a customer relations environment is an asset
• Knowledge of labor relations and experience in managing a unionized workforce is an asset.