Website Air Canada

If You are Looking for Jobs in Calgary, Check out this Customer Service Manager Job vacancy in Calgary.

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Relations Representatives to achieve their personal potential in the delivery of superior service in handling customer complaints.

Requirements For This Role

A strong understanding of airline tariffs and reservations is an asset
Excellent written communication skills
Recognized ability to work under pressure, handle stressful situations and maintain flexibility
Ability to respond quickly to situations and seize opportunities
Possess an energetic and tenacious achievement orientation
Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
Strong customer focus, dealing with employees and customers with professionalism and care
Genuine desire to contribute to the betterment of Air Canada
Previous experience in a customer relations environment is an asset
Knowledge of labor relations and experience in managing a unionized workforce is an asset.