Customer Service Manager jobs in Calgary | Air Canada Careers

Website Air Canada

If You are Looking for Jobs in Calgary, Check out this Customer Service Manager Job vacancy in Calgary.

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Relations Representatives to achieve their personal potential in the delivery of superior service in handling customer complaints.

Requirements For This Role

  • A strong understanding of airline tariffs and reservations is an asset
  • Excellent written communication skills
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Ability to respond quickly to situations and seize opportunities
  • Possess an energetic and tenacious achievement orientation
  • Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
  • Strong customer focus, dealing with employees and customers with professionalism and care
  • Genuine desire to contribute to the betterment of Air Canada
  • Previous experience in a customer relations environment is an asset
  • Knowledge of labor relations and experience in managing a unionized workforce is an asset.