Customer Service Manager Job in New York

Website American Airlines

If You are Looking for Jobs in New York, Check out this Customer Service Manager  Job vacancy in New York. Responsible for ensuring a high-performing operation through workforce management of our front-line team members.

Also responsible for supporting the teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience. This job is a member of the Domestic Airports Team within the Customer Experience Division.

Your Duties And Responsibilities as a Customer Service Manager

  • Promote an environment of mutual respect and trust between frontline team members
  • Establish and promote effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity
  • Assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Ability to work extra hours when there are operational needs
  • Provide the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Ability to work rotating shifts including weekends, holidays and days-off

Who Can Apply For This Position 

  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to monitor and assess the performance of self, team members, and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to use sound business judgment to resolve issues with internal and external customers
Job Details  
Company Name : American Airlines
Location : New York, NY, USA
Job Type : Full-Time