Website American Airlines

If You are Looking for Jobs in Philadelphia, Check out this Customer Service Manager Job vacancy in Philadelphia. This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. This position will be responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience

Your Duties And Responsibilities as a Customer Service Manager

Promote an environment of mutual respect and trust between frontline team members
Establish and promote effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

Who Can Apply For This Position

Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions

Job Details  
Company Name : American Airlines
Location : Philadelphia, PA, USA
Job Type : Full-Time