Customer Service Manager – American Airlines

Website American Airlines

If You are Looking for Jobs in Philadelphia, Check out this Customer Service Manager Job vacancy in Philadelphia. This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. This position will be responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience

Your Duties And Responsibilities as a Customer Service Manager

  • Promote an environment of mutual respect and trust between frontline team members
  • Establish and promote effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days-off

Who Can Apply For This Position 

  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
Job Details  
Company Name : American Airlines
Location : Philadelphia, PA, USA
Job Type : Full-Time