Customer Service | Emirates, Dubai

Website Emirates

If You are Looking for Jobs in Dubai, Check out this Customer Service Job vacancy in Dubai. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling, and FMU) that is consistent with Dnata’s high service standards. The timely and efficient service provided should be in accordance with the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.

Your Duties And Responsibilities as a Customer Service dnata

  • Ensure excellent discipline and grooming standards are displayed at all times while on duty.
  • Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
  • Generate a list of pending requests from DMIS to analyze the advanced workload profile.
  • Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
  • Generate a list of pending requests from DMIS to analyze the advanced workload profile.
  • Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
  • Ensure excellent discipline and grooming standards are displayed at all times while on duty.
  • Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
  • Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
  • Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorized for billing.

Who Can Apply For This Position 

  • O Levels or equivalent.
  • 2 + years experience in a Customer Service role.
  • Proficiency in spoken and written English.
  • Vocational or Diploma (12+2 or equivalent) desirable but not required
  • Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures
Job Details  
Company Name : Emirates
Location : Dubai, United Arab Emirates
Job Type : Full-Time