Customer Service Agent Job in Tulsa

Website Southwest Airlines

If You are Looking for Jobs in Tulsa, Check out this Customer Service Agent Job vacancy in Tulsa. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries, and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled Customers as a result of oversales delayed or canceled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Completes forms and reports as required by the company
  • Writes irregularity and complaint reports as required

Who Can Apply For This Position 

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must be able to perform all job functions within a limited space
  • Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
  • Must possess good written and oral skills
  • Must be able to communicate information and instructions verbally or via radio equipment
Job Details  
Company Name : Southwest Airlines
Location :  Tulsa, OK, USA
Job Type : Full-Time 
Job Posted on : 23-June-2022

To apply for this job please visit careers.southwestair.com.