Customer Service Agent Job in Morrisville

Website Southwest Airlines

If You are Looking for Jobs in Morrisville, Check out this Customer Service Agent Job vacancy in Morrisville. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries, and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes changes,s and balances daily transactions. Is responsible for overage or shortage
  • Provides current and accurate fare, schedule, reservations, and flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Completes forms and reports as required by the company
  • Writes irregularity and complaint reports as required
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled Customers as a result of oversells delayed or canceled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Any other duties as assigned by the supervisor or Station Manager

Who Can Apply For This Position 

  • Must be at least 18 years of age.
  • Must be able to comply with Company attendance standards as described in established guidelines.
  • Must be fully vaccinated against COVID-19 by the start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19
  • Ability to work shift work and/or overtime.
  • Foreign language skills are desirable, but not required.
Job Details  
Company Name : Southwest Airlines
Location : Morrisville, NC, USA
Job Type : Full-Time