Customer Service Advisor | British Airways Careers

British Airways

If You are Looking for Jobs in Newcastle upon Tyne, Check out this Customer Service Advisor Job vacancy in Newcastle upon Tyne. You’ll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You’ll encounter a huge variety of customer situations, with every day bringing something new.


  • A genuine passion for helping people
  • Proven experience in providing excellent customer service, preferably through a variety of different platforms
  • An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations
  • An ability to professionally handle multichannel customer contacts, promote the BA brand, products, and services, provide a high level of service, and achieve first contact resolution
  • Ambition to succeed at any challenge
  • A desire to go above and beyond ​for our customers
  • A genuine interest in travel and keenness to acquire knowledge of our great destinations, our systems, and our airline
  • The right to live and work in the UK without sponsorship from British Airways
  • A team player who is resilient, proactive, and self-confident
  • Strong, clear, and effective communication skills so you exceed customer expectations