Customer Experience Specialist | Air Canada Jobs

Air Canada, recently ranked the Best Airline in North America, is currently looking for a Customer Experience Specialist at the Los Angeles International Airport, Los Angeles. The current salary is $17.64/hr as per the collective agreement. If You are Looking for Jobs in Los Angeles, Check out this Customer Experience Specialist Job vacancy in Los Angeles.

Your Duties And Responsibilities as a Customer Experience Specialist

• Provide customer service/experience
• Check-in Passengers, issue a boarding pass, seat selection, and verify immigration documentation
• Perform Baggage Tracing duties
• Monitor carry-on baggage
• Assist passengers as required
• Operate loading bridges
• Maintain all Company standards including Uniforms.
• Check-in baggage – ensure Company regulations regarding size/weight comply with collect excess charges
• Make reservations
• Provide passengers with relevant information, including Customs and Immigration requirements
• In the absence of a Manager or Lead Customer, Service Agents make, carry out, and document decisions necessary to ensure the efficient operation of the work unit and protect the Company’s interests
• Ensure that all necessary supplies and materials are on hand in sufficient quantity
• Handle disruptions, irate passengers/oversells and those affected by irregular operations
• Handle VIPs where applicable or no Concierge
• Assist physically challenged passengers ensuring that all DOT regulations, accommodate all needs.
• Update records in PSS as required to ensure proper processing of passengers at the next point of contact.
• Collect and compile statistical data

Who Can Apply For This Position 

• Must have an ability to use tact, good judgment, and initiative;
• Must wear the Company uniform as prescribed and conform to Company grooming standards;
• Must, after training, be able to efficiently use the Company’s automated reservations, ticketing and baggage tracing systems;
• Must be capable of expressing self in a clear and pleasant manner;
• Ability to work under pressure with a minimum of supervision;
• Must maintain an acceptable attendance record;
• Must be able to work shift work including irregular shifts and overtime when required/directed.

Job Details  
Company Name : Air Canada
Location : Los Angeles, CA, USA
Job Type : Full-Time