Associate Analyst | JetBlue, Salt Lake City

Website JetBlue

If You are Looking for Jobs in Salt Lake City, Check out this Associate Analyst  Job vacancy in Salt Lake City. The Associate Analyst Workforce Planning & Analytics monitors the daily call center call volume and abandon rates and makes appropriate staffing decisions to meet Customer needs through timely telephone response, and maximizes the productivity of scheduled Crewmembers. The Associate Analyst makes strategic decisions relating to offering time off options and Overtime (OT), as necessary to minimize labor costs while ensuring the optimal Customer experience.

Your Duties And Responsibilities as a Associate Analyst

  • Evaluate and make same-day staffing decisions regarding time off and OT
  • Allocate and review PTO allotments
  • Track and escalate tech problems and trends to leadership
  • Serve as point of contact for Customer Support Leadership in an IROP situation
  • Other duties as assigned
  • Support Irregular Operations (IROP) situations to assist other departments as needed in managing call volumes due to heavy Customer activity
  • Monitor systems tracking Crewmember performance and identify and research coaching opportunities

Who Can Apply For This Position 

  • Excellent organizational and strategic time management skills
  • Ability to work independently and in a team environment
  • Highly motivated self-starter with the ability to multi-task
  • Effective research skills including the ability to analyze information, make determinations, and issue reports in accordance with Company guidelines
  • Ability to adjust well during high pressure and stressful events due to irregular operations
Job Details  
Company Name : JetBlue 
Location : Salt Lake City, UT, US, 84121
Job Type : Full-Time