American Airlines job in Charlotte | Customer Service Manager

Website American Airlines

If You are Looking for Jobs in Charlotte, Check out this Customer Service Manager Job vacancy in Charlotte.

​​This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. You will be responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Your Duties And Responsibilities as a Customer Service Manager

  • Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
  • Provide frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Coach and mentor frontline team members in skill development, customer service elevation and company culture behaviors
  • Promote an environment of mutual respect and trust between frontline team members
  • Establish and promote effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity

Who Can Apply For This Position 

  • High School diploma or GED equivalency
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
Job Details  
Company Name : American Airlines
Location : Charlotte, NC, USA
Job Type : Full-Time