Airport Services Duty Officer Job in London

Website Qatar Airways

If You are Looking for Jobs in London, Check out this Airport Services Duty Officer Job vacancy in London. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers, and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and an on-time department of flights.

You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure the punctuality and safety of all Qatar Airways operations.

Your Duties And Responsibilities as an Airport Services Duty Officer

  • Managing and controlling manpower on the shift, in order to optimize utilization and maintain staff morale and discipline
  • Resolving customer problems and complaints while on duty and working with all departments including Customer
  • Relations to provide resolutions for complaint handling
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Completing checks to ensure adequate standards are maintained
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Who Can Apply For This Position 

  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
  • High level of computer literacy
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures
  • Excellent customer focus and service delivery.
Job Details  
Company Name : Qatar Airways
Location : London, UK
Job Type : Full-Time