Airport Jobs in Santa Ana | Supervisor Customer Service

Website Southwest Airlines

If You are Looking for Jobs in Santa Ana, Check out this Supervisor Customer Service Job Vacancy in Santa Ana. Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents, and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Your Duties And Responsibilities as a Supervisor Customer Service

  • Manages and evaluates the work performance of Operations Agents, Customer Service Agents, and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
  • Actively coordinates with all departments to maintain the station’s on-time performance

Who Can Apply For This Position 

  • Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
  • Ability to assume a high level of responsibility
  • Ability to work with others as part of a Team, meet the public, and work in a variety of challenging situations under stressful conditions
Job Details  
Company Name : Southwest Airlines
Location : Santa Ana, CA, USA
Job Type : Full-Time