WestJet

If You are Looking for Jobs in Calgary, Check out this Contact Centre Agent Job vacancy in Calgary. When you work for Swoop, you’re a part of an entrepreneurial startup where nimble, bold, collaborative, and digitally focused are just a few of the words we use to summarize how we roll.

Requirements For This Role

High School diploma;
Fluently speak, read, and write in English;
A combination of two years of experience in a sales environment and customer service related capacity;
Proven ability to sell products in a highly competitive environment;
Exceptional customer service skills and effective verbal and written communication skills;
Very strong teamwork and team interaction abilities;
Ability to sit for long periods and handle high call volumes;
Applicants must complete a 5-day paid full-time training course at the Swoop; Calgary training facility and pass a final exam;
Demonstrated ability to work shift work;
Previous contact center/help desk experience is an asset.
Intermediate to advanced proficiency with computers and experience working within a Windows-based environment, including
Microsoft Word, Excel, Outlook, and instant messaging;
Experience using the Navitaire New Skies is an asset;
All agents in the role must meet attendance and punctuality expectations;