Air Canada jobs in Montreal | Customer Service Manager

Website Air Canada

If You are Looking for Jobs in Montreal, Check out this Customer Service Manager Job vacancy in Montreal. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their potential in the delivery of superior customer service.

Requirements For This Role

  • Completion of a Bachelor’s degree or academic equivalent is an asset.
  • Knowledge of airline commercial operations, call center operations, or related travel industry experience is an asset.
  • Exhibit leadership qualities that elicit trust in employees and demonstrate leadership judgment
  • Experience using Microsoft Office applications including Word, Excel, and Outlook.
  • Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
  • Demonstrated commitment to teamwork
  • Able to influence, convince and create mutually acceptable solutions in the context of conflicts
  • Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to work evenings, weekends, and holidays.
  • Ability to travel when required.