Air Canada jobs in Montreal | Customer Service Manager

If You are Looking for Jobs in Montreal, Check out this Customer Service Manager Job vacancy in Montreal. Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their potential in the delivery of superior customer service.

Requirements For This Role

• Completion of a Bachelor’s degree or academic equivalent is an asset.
• Knowledge of airline commercial operations, call center operations, or related travel industry experience is an asset.
• Exhibit leadership qualities that elicit trust in employees and demonstrate leadership judgment
• Experience using Microsoft Office applications including Word, Excel, and Outlook.
• Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
• Demonstrated commitment to teamwork
• Able to influence, convince and create mutually acceptable solutions in the context of conflicts
• Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to work evenings, weekends, and holidays.
• Ability to travel when required.