Air Canada Job in Montreal | Customer Service Manager

Website Air Canada

If You are Looking for Jobs in Montreal, Check out this Customer Service Manager Job vacancy in Montreal. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team to resolve issues promptly and effectively, with the ultimate goal of maintaining customer loyalty. They quickly adapt to changes and model a positive, motivating, and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

Requirements For This Role

  • Strong customer focus, dealing with employees and customers with professionalism and care
  • Previous experience in a customer relations environment is an asset
  • Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results
  • Genuine desire to contribute to the betterment of Air Canada
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Ability to respond quickly to situations and seize opportunities
  • Possess an energetic and tenacious achievement orientation
  • A strong understanding of airline tariffs and reservations is an asset
  • Excellent written communication skills
  • Knowledge of labor relations and experience in managing a unionized workforce is an asset