Commercial International Bank - CIB
If You are Looking for Jobs in Cairo, Check out this Teller Job vacancy in Cairo.
Your main responsibilities in this role include the following:
- Operational Functions
- Perform all the ATM functions including preparing daily proof sheets, handling captured cards, filling along with the replenishment of onsite ATMs, and reporting any malfunctions for repairs and maintenance.
- Introduce alternative channels to customers to reduce traffic in branches according to bank sops.
- Process all the cash counter transactions accurately by the set objectives.
- Manage the branch’s daily cash needs with the Head Teller for better coordination of cash shipments between the branch and central vault.
- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/scrutiny/investigation as outlined in the Branch standard operating procedure manual.
- Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing to the achievement of the branch’s KPIs.
- Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
- Maintain zero cash shortages and excesses at the counter to ensure maximum control of the cash balance.
- Maintain accurate checking on all end-of-day reports and rectifying highlighted discrepancies to ensure all controls and procedures are adhered to.
- Check counterfeit currencies, checks, and identities.
- Reporting
- Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor to meet customer satisfaction & reach customer delight
- Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
- Deviations and exceptions reporting in-branch monthly exception report promptly