وظائف بنك CIB | Portfolio Back Office Agent

Commercial International Bank - CIB

If You are Looking for Jobs in Cairo, Check out this Portfolio Back Office Agent Job vacancy in Cairo.

Your main responsibilities in this role include the following:

  • Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality.
  • Prepare a report for all technical and non-technical adherence for all three areas and submit it to the card’s back office manager.
  • Assign daily queue on CLCU, Retention & Activation teams.
  • Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation
  • Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area.
  • Distribute branches/ call center referrals and ensure proper tracking for the referrals.